QUALITY

QUALITY

At Northtech Solutions, Quality is integral to our business practice. We believe:

  • Our work is our reputation. High quality output is an absolute requirement
  • Understanding our customer’s needs is the precursor to meeting them
  • Continuous improvement is embedded in the way we work

Northtech Solutions is committed to providing consistent, quality service to our customers. We maintain the highest standards of quality by engaging skilled people and applying robust compliance processes, to ensure the job is done right first time, every time.

OUR EMPLOYEES

  • Undertake all assigned work in accordance with the customer requirements
  • Seek clarification on scope, standards and expectations when required
  • Report any defects or quality issues to their supervisor
  • Embrace a culture of continuous improvement, at both a business and individual level

OUR ACTIONS

  • Comply with statutory obligations and standards relevant to quality management
  • Maintains, monitors, reviews, audits and continually improves the QMS, per the certification requirements of AS/NZS ISO 9001
  • Provides the necessary resources to implement and maintain the QMS by engaging sufficient and suitably qualified, skilled, and experienced people
  • Satisfies or exceeds our customer’s expectations with respect to supplied products and services via effective communication and review of customer requirements
  • Continually promotes a culture of review, with the aim to improve the way we work
  • Encourages all employees to participate in quality improvement activities
  • Identifies, reports, investigates and resolves all non-conformances and takes action to prevent recurrence
  • Monitors and evaluates the quality performance of external partners and implements effective communication regarding issues and opportunities
  • Actively seeks performance feedback from our customers and addresses identified opportunities for improvement
  • Ensures the QMS remains suitable by establishing, reviewing and communicating performance measures and taking action to improve outcomes